1. Where can I use my points?

   With PACIFICPOINTS, you may use your points for any of the following:

   1. Exchange your points for exclusive vouchers, products, and discounts
   2. Pay for your purchases at Partner Merchants – Foody’s and Shell
   3. Convert your points into Miles

2. How can I redeem vouchers using my points ?

   You may use your points to redeem vouchers from the PACIFICPOINTS Choose Rewards page in PACIFICPOINTS Member’s Portal or Mobile App.

   Vouchers are in the form of discounts, gift cards or featured products from our Partner Merchants.

   • Log in to the PACIFICPOINTS Member’s Portal or Mobile App, access the Choose Rewards page and select your preferred voucher.
   • Upon successful redemption, you will be able to access your redeemed vouchers in My Vouchers tab.
   • You will also receive an email confirmation which contains the voucher details, QR code and barcode.
   • Drop by at the nearest Partner Merchant branch and present a printout or electronic version of your voucher QR code.

   Redeem more vouchers to get more value from your points.

3. How can I use my points as payment at Partner Merchants?

   PACIFICPOINTS is as good as cash when shopping at our Partner Merchants. But remember, you get the best value from your PACIFICPOINTS by redeeming them for vouchers! Always check promotions available at our Redeem Rewards page for exciting options.

   Shell and Foody’s

   1. To use your points to pay for fuel and snacks at Shell and Foody’s, present your virtual or physical PACIFICPOINTS card at the counter.
   2. You may redeem your points in increments of 50 with a value of $1.
      

      To illustrate:

      No of Points for Redemption	Points Value
      50 points	$1.00
      100 points	$2.00
      150 points	$3.00

      • Minimum of 50 points is required to pay for your transaction
      • There is no maximum number of points allowed for redemption as long as you have enough points balance
      • If the value of your points payment is lower than your transaction amount due, you need to pay the balance using cash or other payment tender (i.e, credit card, debit card, etc.)
      • If the value of your points payment is higher than your transaction amount due, no change will be provided.
   3. Upon successful processing of transaction, points will be automatically deducted from your account.

   IT&E

   1. You can also pay your IT&E mobile or internet bill and purchase a handset or accessory with your PACIFICPOINTS at any IT&E store!
      Simply link your IT&E postpaid or prepaid number with your PACIFICPOINTS account and visit any IT&E store and let the Customer Service Representative know that you would like to pay your IT&E bill or purchase a handset or accessory with PACIFICPOINTS.
   2. Every 65 points can be redeemed for $1 value to pay your IT&E bill or purchase a handset or accessory.

      To illustrate:

      No of Points for Redemption	Points Value
      65 points	$1.00
      130 points	$2.00
      325 points	$3.00

      • A minimum of 65 points is required to pay your IT&E bill and 325 points when purchasing a handset or accessory
      • There is no maximum number of points allowed for redemption as long as you have enough points balance
      • If the value of your points payment is lower than your transaction amount due, you need to pay the balance using cash or other payment tender (i.e, credit card, debit card, etc.)
      • If the value of your points payment is higher than your transaction amount due, no change will be provided.
   3. Upon successful processing of transaction, points will be automatically deducted from your account.

4. Will I still earn points when I use PACIFICPOINTS for my redemption?

   You will not earn points for any redemption transaction.

5. What will happen with my redeemed points if I request for a transaction refund?

   Redeemed points used as payment for purchases are non-refundable.

6. How can I redeem Miles?

   To redeem Airline miles, log in to the PACIFICPOINTS Member’s Portal or Mobile App, access the Choose Rewards page and select your preferred Airline Miles.

   You must have an active United MileagePlus account linked to your PACIFICPOINTS ID. To link your account, go to My Profile page and update your United MileagePlus Account Number.

7. How long is the processing time for Miles conversion?

   PACIFICPOINTS will process Miles conversion requests every month end. The converted miles will be credited to the member’s Airline Miles membership after a few business days.

1. How can I use my rewards voucher?

   To use the voucher at the Partner Merchant, just present the printed or digital copy of the voucher. Voucher is valid for one (1) time use only.

   • If the value of voucher is lower than your transaction amount due, you need to pay the balance using cash or other payment tenders (i.e, credit card, debit card, etc.)
   • If the value of your voucher is higher than your transaction amount due, no change will be provided.

2. Can I request to extend the validity of the rewards voucher?

   Extension of rewards voucher validity is not possible.

   You may refer to the Voucher Validity and Mechanics included in the email confirmation or portal/mobile app.

3. Can I transfer or give my rewards voucher to any of my family members/friends?

   You may transfer or give your rewards voucher to any of your family members or friends.

   Just make sure to give them a copy of the email confirmation with voucher details with system generated QR code, barcode and reference number which they need to present at the Partner Merchant.

   Vouchers may only be used once.

4. What if I have erroneously deleted my email rewards voucher?

   Copy of your rewards voucher are also available in My Vouchers page in Member’s Portal or Mobile App.

1. Can I send points to a Friend?

   You may send points to your friend as long as he/she is an active PACIFICPOINTS member.

2. How can I send points to a Friend?

   Simply access the Send Points to a Friend page in PACIFICPOINTS Member’s Portal or Mobile App.

   You will be asked to input your friend’s Email Address or Mobile Number registered to PACIFICPOINTS.

   There is no required minimum or maximum no. of points for transfer as long as you have sufficient points balance.

   Upon successful validation of One Time Password, points will be automatically debited from your account and credited to your Friend’s account.

   Both of you will also receive an email and/or SMS notification on successful points transfer.

   Once confirmed, points transferred to a friend cannot be reversed.

1. How can I refer a friend to sign up for PACIFICPOINTS account?

   To refer a friend, navigate to Refer a Friend page where you will be asked to provide your friend’s Mobile Number.

   Your friend will receive a registration SMS invite from PACIFICPOINTS which he/she needs to access to proceed with the registration process.

   Your Friend should be a new member and doesn’t have any existing account with PACIFICPOINTS.

2. Do I have a reward by referring my Friends to sign up with PACIFICPOINTS?

   You will be rewarded with 100 points for every successful referral. Points will be credited to your account after your Friend’s 1st points earning transaction at any of our Partner Merchants.

To opt-out from receiving Marketing Emails or SMS from PACIFICPOINTS, access My Profile page and turn off the Subscribe to Marketing Emails or SMS button.

1. How long is the validity of my PACIFICPOINTS account?

   Your account will remain valid and active as long as you have at least one (1) point earning or redemption transaction within a continuous period of 12 months.

2. What will happen if my account has expired?

   You can no longer use your account. All your remaining points balance will be forfeited.

   However, for any unused vouchers, you may present the email which contains the voucher details and valid QR claim code to the Partner Merchant. Mechanics defined on each voucher will still apply.

3. Can I request to re-activate my expired PACIFICPOINTS account?

   Once your account has expired, you may no longer request for account reactivation.

   You need to register again and submit a new application. A new PACIFICPOINTS ID, QR code and barcode will be assigned to you.

   You may register using your old email address or mobile number as long as it is not linked to any other active PACIFICPOINTS account.

1. Can I deactivate my PACIFICPOINTS account?

   Yes, you may opt to deactivate your account through PACIFICPOINTS Member’s Portal or Mobile App.

   Access the “Account Settings” page and click the “Deactivate Account” button.

   Once deactivated, you can no longer use your account and all your remaining points balance will be forfeited.

2. What will happen if I deactivate my PACIFICPOINTS account?

   You can no longer use your account. All your remaining points balance in the account will be forfeited.

   However, for any unused vouchers, you may present the email which contains the voucher details and valid QR claim code to the Partner Merchant. Mechanics defined on each voucher will still apply.

3. Can I request to re-activate my deactivated account?

   Once you have deactivated your account, account re-activation is not possible.

   You will have to register again and submit a new application. A new PACIFICPOINTS ID, QR code and barcode will be assigned to you.

   You may register using your old email address or mobile number as long as it is not linked to any other active PACIFICPOINTS account.

4. Can I request to re-activate my deactivated account?

   PACIFICPOINTS members can request for account deletion by contacting our hotline below.

   Phone: +1 671 9225555

1. Can I request for a physical PACIFICPOINTS Card?

   PACIFICPOINTS is best experienced using our mobile app.

   You may request for a physical PACIFICPOINTS Card through the Customer Hotline or contactus@pacificpoints.com with the following details:

   • PACIFICPOINTS ID
   • Name
   • Mailing Address

   Your card will be delivered to your Mailing Address within 10 - 15 business days from date of request.

2. How do I request for replacement of my lost or defective PACIFICPOINTS Card?

   You may request for a PACIFICPOINTS Card replacement through the Customer Hotline or contactus@pacificpoints.com.

   Your replacement card will be delivered to your Mailing Address within 10 - 15 business days from date of request.

   Processing and delivery of card replacement for a lost card will be charged 300 points from your account.

1. How can I check my PACIFICPOINTS balance?

   You may check your PACIFICPOINTS balance through any of the following channels:

   • PACIFICPOINTS Member’s Portal
   • PACIFICPOINTS Mobile App

2. What is the difference between Available Points Balance and Total Points (Available + On Hold)?

   Available Points Balance is the number of points that you can already use to redeem vouchers, pay for your purchases or convert to UA Miles.

   Total Points (Available + On Hold) is the combination of your Available Points Balance and On Hold Points from your refundable purchases.

   Your On Hold Points will be added to your Available Points Balance 2–3 calendar days after the transaction date.

   You may refer to My Account page in Member’s Portal or Mobile App for your Available Points Balance and Total Points (Available + On Hold).

1. How can I log-in to PACIFICPOINTS Member’s Portal or Mobile App?

   To log-in, simply input your registered PACIFICPOINTS email address or mobile number and password.

2. Why was my account locked out?

   If you have tried to log in with an invalid password for five (5) attempts, your account will be automatically locked out of the system.

   To unlock your PACIFICPOINTS account, click “Forgot Password” link in the Log In page.

   A reset password link will be sent to your registered email address or mobile number which you need to access to reset your password and unlock your account.

1. How do I reset my PACIFICPOINTS account password?

   To reset your PACIFICPOINTS password, access the log-in page and click “Forgot Password” link.

   A reset password link will be sent to your registered email address or mobile number which you need to access to reset your password.

1. How can I update my PACIFICPOINTS profile or contact details?

   Navigate to My Profile page to update your profile or contact details.

2. How can I change my password?

   To change your password, simply access the Account Settings page and click the Change Password button.

   You will be asked to enter your old and new password.

   Password should be 8 to 16 characters long and must contain an uppercase letter, a lowercase letter, a number and a special character (e.g., !@#$%^&*).

3. How do I change the email address or mobile number linked to my PACIFICPOINTS account?

   You may update your email address or mobile number by simply accessing the My Profile page.

   Input your new email address or mobile number and click the Verify button.

   Kindly ensure to provide a valid email address or mobile number. All One Time Password and notifications will be sent to your new email address or mobile number.

1. How can I view my transaction history?

   Access My Transaction page to view all your points earning, points redemption, send points to a friend and points adjustment transaction details.

2. How can I access my Rewards Vouchers?

   Access My Voucher tab to view all your available, used and expired vouchers.

1. Where can I see the list of all ongoing Promotions?

   Access Promotions tab to see the list of all ongoing Promotions.